Privacy policy

At Two Peas Club, we respect your privacy and want you to feel confident when shopping with us or browsing our website.

This Privacy Policy explains what personal information we collect, how we use it and how we look after it.

WHAT INFORMATION DO WE COLLECT?

When you interact with Two Peas Club, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase details

  • Information you provide when you contact us

  • Your marketing preferences

We may collect this information when you place an order, subscribe to our email list, contact us, or use our website.

When you browse our website, some information may also be collected automatically, such as your IP address, browser type, device information, pages visited and how you interact with our website.

HOW DO WE USE YOUR INFORMATION?

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your orders

  • Respond to questions and provide customer support

  • Send marketing communications if you've opted in

  • Improve our website, products and customer experience

  • Understand how our website is used and improve its performance

  • Help prevent fraud and maintain website security

  • Meet legal, accounting and administrative requirements

We only collect and use information that is reasonably necessary for these purposes.

MARKETING

If you choose to join our mailing list, we may send you emails about Two Peas Club, including new products, launches, offers and other updates we think you might enjoy.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@twopeasclub.com.au.

HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Payments are processed through secure third-party payment providers. We do not store your full credit or debit card details.

While we take reasonable steps to protect your information, no method of storing or transmitting information online can be guaranteed to be completely secure.

THIRD-PARTY SERVICES

We use trusted third-party services to help us operate Two Peas Club. These may include Shopify, payment providers, shipping providers, email marketing services, analytics providers and other services that help us run our website and business.

These providers may have access to personal information where necessary to provide their services to us. They are expected to handle your information securely and only for the purposes for which it is provided.

Some of these providers may store or process information outside Australia. Where this occurs, your personal information may be disclosed to or handled by overseas recipients. The location of these recipients can vary depending on the services we use.

COOKIES

Our website may use cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and improve your experience.

Some third-party services we use may also use cookies or similar technologies for analytics or advertising purposes.

You can adjust your browser settings to manage or block cookies, although this may affect how some parts of our website work.

ACCESSING OR CORRECTING YOUR INFORMATION

You can contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

To make a request, contact us at hello@twopeasclub.com.au.

PRIVACY CONCERNS

If you have a concern about how we have handled your personal information, please contact us at hello@twopeasclub.com.au.

We'll review your concern and respond as soon as reasonably practicable.

QUESTIONS?

If you have any questions about this Privacy Policy or how we handle your information, please get in touch at hello@twopeasclub.com.au.

We may update this Privacy Policy from time to time to reflect changes to our business, website or the way we handle personal information. Any updates will be posted on this page.