Refund policy

We want you to love your Two Peas Club learning cards, but if something isn't quite right with your order, please email us at hello@twopeasclub.com.au and we'll be happy to help.

RETURNS

We accept returns for eligible items within 7 days of receiving your order.

To be eligible for a return, your learning cards must be unused and in the same condition that you received them, including their original packaging. You'll also need to provide proof of purchase.

Please contact us at hello@twopeasclub.com.au before sending anything back. Items returned without first contacting us may not be accepted.

Return postage is the responsibility of the customer, and we do not provide prepaid return labels.

DAMAGES AND ISSUES

We carefully package every Two Peas Club order to help make sure your learning cards arrive safely. However, if your order arrives damaged, faulty or incorrect, please email us at hello@twopeasclub.com.au within 7 days of receiving your parcel.

Please include your order number and a photo of the issue so we can take a look and work out the best way to help.

Where appropriate, we'll arrange a replacement or refund at no additional cost to you.

Please don't send the item back before contacting us. We'll let you know what to do next.

EXCEPTIONS / NON-RETURNABLE ITEMS

We cannot accept returns on items that have been used, damaged after delivery or returned without their original packaging.

Sale items are eligible for return unless otherwise stated.

If you're unsure whether your item is eligible for a return, please contact us at hello@twopeasclub.com.au.

REFUNDS

Once we've received and checked your return, we'll let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method.

Please remember that it can take some time for your bank or payment provider to process and display the refund in your account.

Original shipping costs are not refundable unless the return is due to a faulty, damaged or incorrect item.

AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product is faulty, unsafe, significantly different from its description or doesn't do what it is supposed to do, you may be entitled to a repair, replacement or refund in accordance with your consumer rights.

If you have any questions about our Refund & Returns Policy, please contact us at hello@twopeasclub.com.au.